Privacy Policy

1. Who is responsible for your data

AutoMaxGarage is the controller responsible for the processing described in this policy.

Address: Veensepolder 14, 16, 4264 KL Veen, the Netherlands
Telephone: +31 6 29 76 8160
WhatsApp: +31 6 29 76 8160

2. Data we collect

• Request details: your name, telephone number, vehicle make and model, and any information you provide during further communication.
• Communication data: messages, call details and appointment information when you contact us by telephone or WhatsApp.
• Technical and usage data: IP address, device and browser information, page interactions and cookie preferences where this is generated by the website, security systems or consented analytics tools.

3. Why we use personal data

• To answer your request, assess the requested service, prepare a quotation and arrange an appointment.
• To provide, administer and follow up on vehicle services.
• To operate, secure, troubleshoot and improve the website.
• To measure website use and advertising performance when you have given consent.
• To comply with legal, tax, accounting and dispute-resolution obligations.

Depending on the situation, our legal basis is taking steps at your request before entering into a contract or performing a contract, our legitimate interests in operating and protecting our business, compliance with a legal obligation, or your consent. You may withdraw consent at any time without affecting earlier lawful processing.

4. Forms and communications

When you submit the website form, the information is transmitted through our website hosting and form-processing provider and delivered to AutoMaxGarage so we can respond. If you contact us using WhatsApp, Meta/WhatsApp processes information under its own terms and privacy policy. Please avoid sending unnecessary sensitive information through forms or messaging services.

5. Cookies, analytics and embedded content

The website stores your cookie choice so it can remember whether you accepted optional tools. Optional analytics and advertising tags managed through Google Tag Manager are activated only after consent. You can withdraw or change that choice by selecting Cookie settings in the website footer.

The website also contains Google Maps content and links to external services. When embedded or external content is opened, the relevant provider may receive technical information such as your IP address and device data and may use its own cookies or similar technology under its own privacy policy.

6. Who may receive data

We may share data only where necessary with website hosting and form-processing providers, IT and security providers, analytics and advertising providers used with consent, communication providers, professional advisers, and public authorities where required by law. We do not sell your personal data.

Some providers may process data outside the European Economic Area. Where required, transfers are protected through an adequacy decision, approved contractual safeguards or another lawful transfer mechanism.

7. How long we keep data

We keep personal data only for as long as necessary to handle your request, provide and document services, maintain security, resolve disputes and meet legal obligations. The exact period depends on the type of record and whether you become a customer. Data that must be retained for tax, accounting or legal purposes is kept for the applicable statutory period. Optional analytics data follows the retention settings of the relevant provider.

8. Your privacy rights

Subject to the conditions of the GDPR, you may ask us to access, correct or erase your personal data, restrict processing, object to processing, receive certain data in a portable format, and withdraw consent. You may also lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.

We may need to verify your identity before completing a request.

9. Security and policy changes

We use reasonable technical and organisational measures intended to protect personal data. No internet transmission or storage system can be guaranteed to be completely secure. We may update this policy when our services, providers or legal obligations change; the current version and update date will remain available on this page.